Role Description
The Customer Experience Associate is a full-time, on-site role based in Dallas, TX. This role is responsible for welcoming clients, guiding them through Stone Boutique’s unique slab selection process, and ensuring a smooth, positive experience from initial consultation through project completion. Day-to-day tasks include answering customer inquiries in person, by phone, and email; explaining product options and the patented viewing and rendering process; coordinating appointments; and supporting the sales team with accurate documentation and follow-up. The associate will gather customer feedback, help resolve issues promptly, and communicate project status updates to clients. Collaboration with sales, design, and operations teams is essential to ensure an organized showroom environment and a consistently high level of service.
Qualifications
- Strong customer-facing skills, including Customer Support, Customer Experience, and Customer Service capabilities.
- Ability to assist with Sales activities, such as presenting product options, supporting closing efforts, and managing follow-ups.
- Experience in Training or coaching customers on processes, tools, or services to ensure they understand each step of their project.
- Excellent communication and interpersonal skills, with the ability to build trust and maintain professional relationships.
- High attention to detail, strong organizational skills, and comfort working in a fast-paced, showroom-based environment.
- Proficiency with basic computer applications and willingness to learn company-specific software and rendering tools.
- Prior experience in retail, luxury goods, interior design, stone or construction-related fields is a plus.
- High school diploma or equivalent required; additional education in business, design, or related areas is preferred.